Incompetent Research Skills

Although some analysts questioned the finding of search dominance, it’s a user behavior that gets stronger every year. Today, many users are so reliant on search that it’s undermining their problem-solving abilities. Ironically, the better search gets, the more dangerous it gets as people increasingly assume that whatever the search engine coughs up must be the answer.

via Incompetent Research Skills Curb Users’ Problem Solving (Jakob Nielsen’s Alertbox).

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