Feature Richness and User Engagement

Feature Richness and User Engagement (Jakob Nielsen’s Alertbox)

Summary:
The more engaged users are, the more features an application can sustain. But most users have low commitment — especially to websites, which must focus on simplicity, rather than features.

The article is worth reading all the way through.

How many phone calls *do* I have to make to figure out how to dial the phone?

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